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Our connection policies and types of service. View or download our Conditions of Service:

Conditions of Service (Revised July 2021)

Wasaga Distribution is pleased to publish our 2021 Scorecard Management Discussion and Analysis.

2021 was a year of challenge and change for the utility. The COVID-19 pandemic spread across the globe and throughout the year, we have seen the pandemic result in the delay of some of the major development and capital projects that were expected to be undertaken in 2021.

WDI met all performance targets except for System Reliability. Aging infrastructure continues to be a challenge facing utilities today. WDI must replace aging infrastructure at a pace that meets the challenge. In addition, vegetation control, including tree trimming activities, also continue to be a primary focus for WDI due to the highly treed community. This reduces the vulnerability of the distribution system to external uncontrollable events, such as weather.

Furthermore, WDI continues to focus on you, the customer. WDI makes every effort to engage its customers on a regular basis to ensure we are aware of your needs and that you are receiving the best value for your money. In 2020, WDI undertook the development of a Strategic Plan that included input from all stakeholders including outreach engagement to its customers and undertook our bi-annual customer satisfaction survey. WDI remains committed to provide its customers with the most reliable service at the least possible cost. WDI thanks their customers for their strong commitment to the utility in 2021 and positive results from the feedback we have received.

As we move forward, we will continue our efforts to improve overall scorecard performance. This performance improvement is expected because of continued investment in both our infrastructure and in response to your needs.

October 14, 2022Wasaga Distribution Inc. Application for Rates: EB-2022-0066

October 13, 2021Wasaga Distribution Inc. Application for Rates: EB-2021-0061

October 14, 2020Wasaga Distribution 2019 Scorecard & Performance Outcomes

October 8, 2020Wasaga Distribution Inc. Application for Rates: EB-2020-0070

December 2, 2019Wasaga Distribution Inc. Application for Rates: EB-2019-0007

October 10, 2019Wasaga Distribution Inc. 2018 Scorecard & Performance Outcomes

September 27, 2017Wasaga Distribution Inc. 2016 Scorecard & Performance Outcomes

October 27, 2016Wasaga Distribution Inc. Application for rates: EB-2016-0108

October 17, 2016Wasaga Distribution Inc. Application for Rates: EB-2016-0108

September 22, 2016Wasaga Distribution Inc. 2015 Scorecard & Performance Outcomes

October 6, 2015Wasaga Distribution has applied to raise its Electricity Distribution Rates

September 28, 2015 Wasaga Distribution Inc. 2014 Scorecard & Performance Outcomes

August 6, 2015Ontario Energy Board Follow-up Audit of Service Quality & Reliability Scorecard Measures

June 18, 2015Ontario Energy Board Follow-up Audit of Service Quality & Reliability Scorecard Measures

September 25, 2014Wasaga Distribution Inc. 2013 Scorecard & Performance Outcomes

September 25, 20142013 Scorecard For Ontario’s Electricity Distributors Frequently Asked Questions

September 13, 2013Wasaga Distribution Inc. 2014 Generation IRM Application for New Rates Effective May1,2014. Board File Number: EB-2013-0175

September 13, 2013Ontario Energy Board Notice. Board File Number: EB-2013-0175

March 15, 2013Wasaga Distribution Inc. Application for 2013 Distribution Rates Board File Number: EB-2012-0171