We understand that circumstances can arise that can make keeping up with your bills difficult. There are several resources available to help in times of difficulty and access to ongoing support.
Low-Income Energy Assistance Program (LEAP)
This emergency assistance is available to residential customers who are behind on their bills – or in arrears – and may face having their electricity service disconnected.
- It is a one-time emergency payment of up to $500 ($600 for electrically heated homes) per calendar year, which is automatically credited to your electricity bill.
- Eligibility depends on how many people live in your house and the combined household income. The household’s income must be at or below the Statistics Canada Low-Income Measure (LIM), after-tax, to qualify for assistance. Eligibility depends on how many people live in your house and the combined household income. The Ontario Child Benefit, Canada Child Benefit, and Universal Child Care Benefit are excluded when calculating income eligibility.
- Payments will not exceed the current outstanding balance on your bill, and you may not receive the full amount of the grant.
- To apply, contact us or call 705-429-2517
Ontario Electricity Support Program (OESP)
The Ontario Electricity Support Program (OESP) provides a monthly, on-bill credit to low-income consumers based on household income and household size. The OESP credits are applied directly to eligible customers’ bills.
The amount of the credit depends on two factors:
- How many people live in the home?
- Your combined household income
How to Apply for OESP
Home Assistance Program (HAP)
Free energy-efficiency upgrades for eligible homeowners, tenants, and social housing providers, as well as in-home energy assessment to help uncover more ways to save.
- Available upgrades include ENERGY–STAR–certified LED light bulbs, power bars with timers, high-efficiency showerheads (standard and handheld), aerators (kitchen and bathroom), drying racks, an energy-efficient refrigerator, and a window air conditioner.
- Electrically heated homes also qualify for additional attic or basement insulation, weather-stripping around doors and windows, and smart thermostats.
- Eligibility is based on the combined household income and how many people live in your home.
- For more information about how to participate, visit www.saveonenergy.ca or call 1-855-591-0877.
Equal Payment / Budget Plans (EPP)
If knowing your monthly payment in advance works better for your budget, then our Equal Payment Plan may be beneficial to you. Wasaga Distribution Inc. will estimate your payments based on the previous 12 months of usage; the plan runs for 11 months with an account reconciliation payment/credit in the 12th month. Contact us to find out more information.
Arrears Management Program (AMP)
This agreement allows the outstanding arrears to be paid in installments over several months and requires that a down payment be made, the remainder of the arrears are split into equal payments and must be paid on time with the current bill.
If you require help with any of these programs or wish to make payment arrangements contact customer service at (705) 429-2517.