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Temporary 45-day emergency relief becoming effective March 24

March 24, 2020

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

Qs and As

Q1. What is being done to support households and businesses with increased electricity usage during this COVID-19 outbreak?

For electricity consumed starting at 12:00 a.m. EST on Tuesday, March 24, 2020, households, farms and small businesses paying TOU electricity rates will be charged the lowest price, known as the off-peak electricity rate, 24 hours a day, 7 days a week.

Q2. How is this being implemented? Do ratepayers need to take any action in order to receive the off-peak pricing?

No action is required by electricity consumers: this change will be applied automatically for everyone paying time-of-use rates, for electricity consumed starting at 12:00 a.m. EST on March 24, 2020.

Depending on billing cycles, some ratepayers will see these changes on their next electricity bill.

In cases where a ratepayer’s billing cycle ends before their local distribution company implements this change, they will receive the reduced rate as a credit on a future bill.

Q3. How will this appear on bills?

Ratepayers will automatically see the lower rate reflected on electricity bills in the next billing cycle. The off-peak rate will be shown as the rate for all three TOU periods.

Q4. How long will this be in place?

It is the government’s intention that off-peak pricing for TOU customers will be in effect for 45 days.

Q5. How much will RPP customers save with this change?

The estimated impact on the average monthly residential bill is $16.13, or $24.20 over the 45-day period, but will depend on a customer’s total consumption and consumption behaviours.

The estimated impact on the average monthly small business bill, for RPP customers with a monthly consumption of 10,000 kWh could see a reduction of $308 on a monthly bill or $462 over the 45-day period.

Q6. Will tiered rate customers also be receiving the lower rate?

To quickly implement the pricing change so that it applies during the emergency response period, all TOU customers (including residential, farms and small businesses) would receive the pricing change. These are the customers that see the greatest increase in cost due to being home during the day.

Most Regulated Price Plan (RPP) consumers pay TOU prices, the rest of RPP customers pay tiered prices. There are approximately 5 million residential consumers, farms and some small businesses billed TOU electricity prices under the RPP.

This pricing change would not apply to RPP customers who pay tiered rates It would also not apply to consumers who have opted out of RPP to sign a contract with an electricity retailer.

Wasaga Distribution Inc. Suspends Residential Disconnections during the COVID-19 Pandemic

March 19, 2020

Wasaga Distribution Inc. (WDI) will provide relief for customers that are struggling to make payments in these trying times. We recognize the challenges that many of our customers may face as we enter these uncertain times with the COVID-19 virus.
WDI recognizes that many of our customers will be working from home or may even have their wages negatively effected. We want to ensure that we do our part in the community by providing relief to those residential customers that will be hardest hit.
With this announcement, the winter disconnection moratorium for residential customers will be continued into the coming months. Effective March 17th, Wasaga Distribution will extend this relief for its residential customers for a minimum of 3 months and will continue to re-evaluate the situation on a regular basis.
WDI wants to provide our customers with a reassurance that they will have power so that they can take care of their families during this pandemic.

Wasaga Distribution to Temporarily Close Front Office

March 18, 2020

In a hope to help slow the spread of the COVID-19 virus Wasaga Distribution Inc. (WDI) is temporarily restricting access to its facilities. In an abundance of caution, to protect its workers and the public, the front office will be closed effective March 18, 2020 until further notice.
As an important service provider in the community, WDI wants to assure its customers and the general public that it is prepared to deliver safe and reliable electricity services throughout the COVID-19 (coronavirus) pandemic.
Wasaga Distribution’s priority is the protection and well being of its employees. While it recognizes that the closure of the office to the public will be an inconvenience, it is not shutting down its operations and administrative centres. The customer service department will continue to be available to work with our customers to serve their needs. WDI customers, contractors, and suppliers can reach the office by phone at 705-429-2517 or email at [email protected]
As well WDI’s web site offers customers a number of online forms that can be completed and then emailed to the office for service. WDI’s web site is We know that many customers visit us to pay their monthly bill. During this disruption, they can still make payments on line, by calling us and making a payment via credit card, dropping off payments in our drop box located at the office, payments through their banks, and they can see the balance of their accounts by using the Customer Connect applications accessible through our website.
We will continue to monitor the situation and follow best utility practices to keep everyone safe. We will continue to provide updates on our Web site of any changes to the situation as we become aware of them. We appreciate you understanding in these difficult and uncertain circumstances.
Ways to contact WDI without coming into the office:
Phone: 705-429-2517
Fax: 705-429-2590
Email: [email protected]
We apologize for any inconvenience that this may cause, and we wish all our customers good health through these trying times.


February 5, 2020

Across Ontario, local distribution companies are looking for ways to improve services for their customers. While some communities have chosen to consolidate their services, in 2017 Wasaga Beach Town Council voted unanimously to retain and grow the organization.

As we look towards the future, Geosands Inc. (“Geosands”), the holding company for Wasaga Distribution and Wasaga Resource Services, has chosen to undertake a strategic planning process that will guide the organization for the next three to five years. This process will be highly collaborative, and will provide ample opportunity for our Staff, Board Members, Town Council, and the Wasaga Beach community to provide input into the strategic direction of the organization.

At the end of this process, Geosands will have a strategy that reflects the needs of our community now and in the future. It will guide resource allocation and capital development and identify new opportunities for the organization to grow and bring additional value to the community.

“Ontario’s energy sector is in a period of transition,” says Keith McAllister, CEO of Wasaga Distribution Inc. and President of Geosands Inc. “However, this is also a period of exciting change, where technological advancements and changing customer needs have opened up an opportunity for our organization to innovate and to consider new ways in which we can build on past successes.”

Over the next six months, Geosands will be working with our consultant, StrategyCorp, to develop a refreshed strategic plan that is financially viable, reflects the needs and expectations of our community, and identifies opportunities and initiatives for Geosands to more effectively deliver services for our customers.

We encourage everyone to share their ideas on how we can position Geosands for long-term success. Further details will be made available for how you can participate shortly.

For more information, please contact Wasaga Distribution Inc. at 705-429-2517.


January 3, 2020

FRIDAY, JANUARY 3rd, 2020 – Redhead Media Solutions will start conducting by phone the ESA Safety Survey on behalf on WDI.

Target is 400 completed interviews.

Thank you for participating.


October 18, 2019

Lower home energy use and electricity bills with FREE energy saving upgrades. Wasaga Distribution call campaign is underway. You may receive a call in regards to the Affordability Fund Program. Learn more & sign up now:


September 27, 2019


Life Saving Equipment in Your Home or Business (including smoke and carbon monoxide alarms) May Have Been Damaged

It has come to our attention that on September 27, 2019 more than the normal amount of electricity may have run through the powerlines. This has the potential to damage electrical systems and equipment inside buildings.

What is life saving equipment?
• Ground Fault Circuit Interrupters (GFCIs) are circuit breakers located in your electrical panel or power outlets on walls. They protect you from getting an electrical shock in wet places like kitchens, bathrooms, whirlpool tubs, or outside.
• Arc Fault Circuit Interrupters (AFCIs) are circuit breakers located in your electrical panel or power outlets on walls. They can sense problems in the wiring of your home. If they sense a problem, the breaker or outlet stops electricity from flowing to help avoid a fire.
• Smoke Alarms sense smoke and make a loud noise to warn you there may be a fire so you can get out of the building safely. Smoke alarms that are connected to your home’s electrical system may have been damaged; and
• Carbon Monoxide Alarms can sense this poisonous gas and make a loud noise to warn you so you can get out of the building safely. Carbon monoxide can kill you if you breathe in too much. Carbon monoxide alarms that are connected to your home’s electrical system may have been damaged.

What’s the risk?

If any life saving equipment items were damaged they may not work properly as designed to protect and warn you.

What should you do?

Ontario’s Electrical Safety Authority advises that you do the following as soon as possible:
• Follow the manufacturers’ instructions to test equipment. If you suspect damage to equipment and don’t have these instructions or you don’t feel comfortable testing them yourself, contact a Licensed Electrical Contractor. You can find a searchable list of all Licensed Electrical Contractors in Ontario at


September 27, 2019

Please be advised that crews are working to restore your power to you as quickly as possible.  We have restored power to over 3,200 customers.  However, we still need to restore power to 1,200 customers.  There is significant damage that needs to be replaced and all crew is working diligently to restore power to you.  We are sorry for the inconvenience.


September 10, 2019

Wasaga Distribution Inc. has a planned power interruption in the area of Sunward Estates and River Road East (East End), scheduled for October 1, 2019.  In case of rain this date will be delayed until October 2, 2019.  We apologize for any inconvenience this may cause.