December 14, 2022
Wasaga Distribution Inc. is committed to providing safe and reliable electricity to our community. The trusted relationship we have with our customers is a top priority. As such, I am informing our customers of a small miscalculation in their fixed monthly charge over several recent years, which resulted in minor overbilling.
Billing accuracy has always been a priority of Wasaga Distribution Inc. and we sincerely apologize for this miscalculation. As soon as the miscalculation was identified, we took immediate action and corrected it.
Wasaga Distribution operated on fixed monthly charges and, due to the miscalculation, our billing system translated these monthly charges into a daily charge for application to our customers’ bills. In the translation from monthly to a daily charge, the daily charge was calculated based on there being 30 days in every month (or 360 days in a year) but billed to customers 365 days a year.
Wasaga Distribution Inc. has been working with the Ontario Energy Board to determine the restitution amount to be provided to our customers. We will provide a one-time credit to you, which will appear on your February bill.
We value our customers and their trust in us to provide the electricity they require daily. We are dedicated to providing you with reliable power and will work to build and maintain the trust you have in us.
You can find more info about this issue at the Ontario Energy Board website https://www.oeb.ca/regulatory-rules-and-documents/compliance-and-enforcement-processes/enforcement -proceedings.ca
If you have any questions about this situation, please contact our Customer Care department.
President and Chief Executive Officer, Wasaga Distribution Inc.