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Notice of Change to Conditions of Service

April 23, 2019

The Distribution System Code requires that every distributor produce its own “Conditions of Service” document.  The purpose of this document is to provide a means of communicating the types and levels of service available to the customers within the distributor’s service territory.

The current version of the Conditions of Service was published in 2017.  Since then, various changes to regulations and codes that govern Distributor activities have come into effect, which in turn require updates to the original document.

The revised document is available to view here.

The public is invited to make written comments on the revisions.  Comments will be accepted until July 31, 2019.

  Customer Connect