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Wasaga Distribution Inc. Suspends Residential Disconnections during the COVID-19 Pandemic

March 19, 2020

Wasaga Distribution Inc. (WDI) will provide relief for customers that are struggling to make payments in these trying times. We recognize the challenges that many of our customers may face as we enter these uncertain times with the COVID-19 virus.
WDI recognizes that many of our customers will be working from home or may even have their wages negatively effected. We want to ensure that we do our part in the community by providing relief to those residential customers that will be hardest hit.
With this announcement, the winter disconnection moratorium for residential customers will be continued into the coming months. Effective March 17th, Wasaga Distribution will extend this relief for its residential customers for a minimum of 3 months and will continue to re-evaluate the situation on a regular basis.
WDI wants to provide our customers with a reassurance that they will have power so that they can take care of their families during this pandemic.

Wasaga Distribution to Temporarily Close Front Office

March 18, 2020

In a hope to help slow the spread of the COVID-19 virus Wasaga Distribution Inc. (WDI) is temporarily restricting access to its facilities. In an abundance of caution, to protect its workers and the public, the front office will be closed effective March 18, 2020 until further notice.
As an important service provider in the community, WDI wants to assure its customers and the general public that it is prepared to deliver safe and reliable electricity services throughout the COVID-19 (coronavirus) pandemic.
Wasaga Distribution’s priority is the protection and well being of its employees. While it recognizes that the closure of the office to the public will be an inconvenience, it is not shutting down its operations and administrative centres. The customer service department will continue to be available to work with our customers to serve their needs. WDI customers, contractors, and suppliers can reach the office by phone at 705-429-2517 or email at
As well WDI’s web site offers customers a number of online forms that can be completed and then emailed to the office for service. WDI’s web site is We know that many customers visit us to pay their monthly bill. During this disruption, they can still make payments on line, by calling us and making a payment via credit card, dropping off payments in our drop box located at the office, payments through their banks, and they can see the balance of their accounts by using the Customer Connect applications accessible through our website.
We will continue to monitor the situation and follow best utility practices to keep everyone safe. We will continue to provide updates on our Web site of any changes to the situation as we become aware of them. We appreciate you understanding in these difficult and uncertain circumstances.
Ways to contact WDI without coming into the office:
Phone: 705-429-2517
Fax: 705-429-2590
We apologize for any inconvenience that this may cause, and we wish all our customers good health through these trying times.


February 5, 2020

Across Ontario, local distribution companies are looking for ways to improve services for their customers. While some communities have chosen to consolidate their services, in 2017 Wasaga Beach Town Council voted unanimously to retain and grow the organization.

As we look towards the future, Geosands Inc. (“Geosands”), the holding company for Wasaga Distribution and Wasaga Resource Services, has chosen to undertake a strategic planning process that will guide the organization for the next three to five years. This process will be highly collaborative, and will provide ample opportunity for our Staff, Board Members, Town Council, and the Wasaga Beach community to provide input into the strategic direction of the organization.

At the end of this process, Geosands will have a strategy that reflects the needs of our community now and in the future. It will guide resource allocation and capital development and identify new opportunities for the organization to grow and bring additional value to the community.

“Ontario’s energy sector is in a period of transition,” says Keith McAllister, CEO of Wasaga Distribution Inc. and President of Geosands Inc. “However, this is also a period of exciting change, where technological advancements and changing customer needs have opened up an opportunity for our organization to innovate and to consider new ways in which we can build on past successes.”

Over the next six months, Geosands will be working with our consultant, StrategyCorp, to develop a refreshed strategic plan that is financially viable, reflects the needs and expectations of our community, and identifies opportunities and initiatives for Geosands to more effectively deliver services for our customers.

We encourage everyone to share their ideas on how we can position Geosands for long-term success. Further details will be made available for how you can participate shortly.

For more information, please contact Wasaga Distribution Inc. at 705-429-2517.


January 3, 2020

FRIDAY, JANUARY 3rd, 2020 – Redhead Media Solutions will start conducting by phone the ESA Safety Survey on behalf on WDI.

Target is 400 completed interviews.

Thank you for participating.


October 18, 2019

Lower home energy use and electricity bills with FREE energy saving upgrades. Wasaga Distribution call campaign is underway. You may receive a call in regards to the Affordability Fund Program. Learn more & sign up now:


September 27, 2019


Life Saving Equipment in Your Home or Business (including smoke and carbon monoxide alarms) May Have Been Damaged

It has come to our attention that on September 27, 2019 more than the normal amount of electricity may have run through the powerlines. This has the potential to damage electrical systems and equipment inside buildings.

What is life saving equipment?
• Ground Fault Circuit Interrupters (GFCIs) are circuit breakers located in your electrical panel or power outlets on walls. They protect you from getting an electrical shock in wet places like kitchens, bathrooms, whirlpool tubs, or outside.
• Arc Fault Circuit Interrupters (AFCIs) are circuit breakers located in your electrical panel or power outlets on walls. They can sense problems in the wiring of your home. If they sense a problem, the breaker or outlet stops electricity from flowing to help avoid a fire.
• Smoke Alarms sense smoke and make a loud noise to warn you there may be a fire so you can get out of the building safely. Smoke alarms that are connected to your home’s electrical system may have been damaged; and
• Carbon Monoxide Alarms can sense this poisonous gas and make a loud noise to warn you so you can get out of the building safely. Carbon monoxide can kill you if you breathe in too much. Carbon monoxide alarms that are connected to your home’s electrical system may have been damaged.

What’s the risk?

If any life saving equipment items were damaged they may not work properly as designed to protect and warn you.

What should you do?

Ontario’s Electrical Safety Authority advises that you do the following as soon as possible:
• Follow the manufacturers’ instructions to test equipment. If you suspect damage to equipment and don’t have these instructions or you don’t feel comfortable testing them yourself, contact a Licensed Electrical Contractor. You can find a searchable list of all Licensed Electrical Contractors in Ontario at


September 27, 2019

Please be advised that crews are working to restore your power to you as quickly as possible.  We have restored power to over 3,200 customers.  However, we still need to restore power to 1,200 customers.  There is significant damage that needs to be replaced and all crew is working diligently to restore power to you.  We are sorry for the inconvenience.


September 10, 2019

Wasaga Distribution Inc. has a planned power interruption in the area of Sunward Estates and River Road East (East End), scheduled for October 1, 2019.  In case of rain this date will be delayed until October 2, 2019.  We apologize for any inconvenience this may cause.


May 15, 2019

Individuals are calling Wasaga Distribution customers about an outstanding balance on their account and providing a phone number for them to call to make a payment to avoid disconnection (to-date we have heard of 1-800-331-9877 and 1-800-763-7405).  When customers then call these numbers, it sounds like they have called Wasaga Distribution.  These numbers are not Wasaga Distribution  numbers.  This is a scam.

Customers are advised not to call these numbers and not to provide any personal or financial information.