Skip to content

COVID-19 Emergency Assistance Program

July 10, 2020

The Ontario Government has introduced the COVID-19 Emergency Assistance Program (“CEAP”) to provide a one-time, on bill credit to electricity and natural gas consumers who have experienced hardship because of the COVID-19 pandemic.

Applications for CEAP will start being accepted on July 13, 2020. Click Here to Download Application 

Eligibility for CEAP:

Residential Electricity Customers are eligible for CEAP of they meet the following criteria:

1.    Consumer must have an account with WDI. Only the account holder(s) can submit an application for the CEAP.

2.    Customer had no overdue amount on their electricity bill in respect of electricity charges on March 17, 2020, the date the Provincial Emergency was declared, and the account was not enrolled in the OEB prescribed Arrears Payment Agreement (AMP) or other payment plans for amounts owing for electricity charges prior to March 17th.

3.    As of the date the customer is applying, there are overdue amounts owing from at least two electricity bills since March 17, 2020.

4.    The customer has not received Ontario Electricity Support Program (OESP) or Low-Income Energy Assistance Program (LEAP) grants in 2020.

5.    The customer or the customer’s spouse/common-law partner (who must share the same address with the customer):

·         Is unemployed at the time of the CEAP application, and;

·         Qualified for the Canada Emergency Response Benefit (CERB) or;

·         Received Employment Insurance (EI) after March 17, 2020.

CEAP Credit per Customer

Each eligible electricity customer would qualify for:

a)    CEAP credit equal to the amount necessary to settle 50% of the total overdue balance of electricity charges or $115, whichever is less, OR

b)    CEAP credit equal to the amount necessary to settle the total overdue balance of the electricity charges or $230, whichever is less if the customer’s home is mainly electrically heated or someone in the customer’s home relies on one of the following at-home medical devices: Kidney Dialysis Machine, Mechanical Ventilators, Oxygen Concentrator.

Ontario Provides Consumers with Greater Stability and Predictability with Their Electricity Bills

June 1, 2020

The Ontario government is introducing a fixed electricity price, known as the COVID-19 Recovery Rate. Customers who pay time-of-use electricity rates will be billed at a the rate of 12.8 cents per kWh, 24 hours a day, seven days a week. The fixed electricity price will be in place from June 1 – October 31, 2020.

Click here for Government of Ontario News Release 

Wasaga Distribution Inc. Supports Provincial Extension of Electricity Rate Relief

May 6, 2020

The Ontario government is extending emergency electricity rate relief to families, farms, and small businesses until May 31, 2020 during the COVID-19 outbreak. Customers who pay time-of-use electricity rates will continue to be billed at the lowest price, known as the off-peak price, 24 hours a day, seven days a week. This electricity rate relief, initially provided for a 45-day period starting on March 24, 2020, has been extended by an emergency order under the Emergency Management and Civil Protection Act. The rate relief is intended to be in place for an additional 24 days.

Click here for Government of Ontario News Release 

Wasaga Distribution Defers Approved May 1st Rate Increases

April 30, 2020

As part of normal operations, Wasaga Distribution Inc. applies yearly to the Ontario Energy Board (OEB) for rate adjustments to cover inflation in its’ delivery costs plus the recovery of any variance accounts related to transmission and connection costs from its’ suppliers.

WDI understands the hardships that many customers face during the COVID-19 pandemic. In light of the current events, WDI has elected to defer the rate increases that have been approved by the OEB until November 1st of this year.

The decision to defer the increases on the delivery costs will save the average residential customer approximately $2.53 per bill or about 2.2% of their overall bill. For the average small commercial customer, the average bill savings is estimated at $6.47 or 2.24% of their bill.

These savings are in addition to the temporary changes by the Province to the cost of power for low volume customers where the mid-peak and on-peak cost of power were lowered to the off-peak prices until May 7, 2020

We wish all our customers good health through these times.

For more information, please contact Wasaga Distribution Inc. at 705-429-2517.

Public Input Opportunity – Strategic Planning Process

April 22, 2020

Wasaga Distribution is undertaking a review of its strategy so that it can better serve its community. This review will help guide the organization over the next three to five years, identifying how the company can grow and adapt to the challenges and opportunities and better serve its customers. To ensure a thorough review, it is important to hear from residents and customers to get their views and feedback.

In the coming weeks, we had originally planned to hold a public input opportunity, where members of the Wasaga Beach community could come and share their feedback and ideas on how we can better serve our community. With the reality of the spread of COVID-19 and our collective responsibility to contribute to the public health effort, we have made the decision to cancel the public event and obtain input via a survey process.

We encourage all our valued customers to participate in this public survey to share your feedback on how we can serve you better.

If you do not have access to a computer, or would like assistance with completing the survey, please call customer service at 705-429-2517, who will fill out the survey on your behalf.

This survey will be available online on April 22nd, and will be open until May 15th  at 11:59 PM.

This survey should take around 10 minutes to complete. We appreciate your participation in this important project, and we wish all our customers good health during these times. Should you have any questions or concerns, please do not hesitate to call us at 705-429-2517 or email at hydro@wasagadist.ca.

Click Here to access the survey

Wasaga Distribution Inc. Supports Provincial Initiative by lowering Time of Use Rates to Off Peak

March 25, 2020

In response to the outbreak of COVID-19, the Government of Ontario issued an Emergency Order under the Emergency Management and Civil Protection Act. As a result, starting on March 24, 2020 residential and small business customers on time-of-use (TOU) pricing will pay 10.1 cents/kWh no matter what time of day the electricity is consumed. This means that TOU customers will be paying the “off peak” pricing throughout the day as long as the Emergency Order remains in place. The Government has indicated that it intends to keep the 10.1 cent/kWh pricing in place for 45 days.
While Wasaga Distribution Inc.’s front doors are temporarily closed, we want our customers to know that we are doing everything possible to maintain normal business functions throughout this period. We have taken steps to protect our workers such as increased sanitation protocols and work from home shifts. Please help everyone by doing your part in reducing the spread of this virus. For more information, please check out our website at www.wasagadist.ca or call us at 705-429-2517

Temporary 45-day emergency relief becoming effective March 24

March 24, 2020

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

Qs and As

Q1. What is being done to support households and businesses with increased electricity usage during this COVID-19 outbreak?

For electricity consumed starting at 12:00 a.m. EST on Tuesday, March 24, 2020, households, farms and small businesses paying TOU electricity rates will be charged the lowest price, known as the off-peak electricity rate, 24 hours a day, 7 days a week.

Q2. How is this being implemented? Do ratepayers need to take any action in order to receive the off-peak pricing?

No action is required by electricity consumers: this change will be applied automatically for everyone paying time-of-use rates, for electricity consumed starting at 12:00 a.m. EST on March 24, 2020.

Depending on billing cycles, some ratepayers will see these changes on their next electricity bill.

In cases where a ratepayer’s billing cycle ends before their local distribution company implements this change, they will receive the reduced rate as a credit on a future bill.

Q3. How will this appear on bills?

Ratepayers will automatically see the lower rate reflected on electricity bills in the next billing cycle. The off-peak rate will be shown as the rate for all three TOU periods.

Q4. How long will this be in place?

It is the government’s intention that off-peak pricing for TOU customers will be in effect for 45 days.

Q5. How much will RPP customers save with this change?

The estimated impact on the average monthly residential bill is $16.13, or $24.20 over the 45-day period, but will depend on a customer’s total consumption and consumption behaviours.

The estimated impact on the average monthly small business bill, for RPP customers with a monthly consumption of 10,000 kWh could see a reduction of $308 on a monthly bill or $462 over the 45-day period.

Q6. Will tiered rate customers also be receiving the lower rate?

To quickly implement the pricing change so that it applies during the emergency response period, all TOU customers (including residential, farms and small businesses) would receive the pricing change. These are the customers that see the greatest increase in cost due to being home during the day.

Most Regulated Price Plan (RPP) consumers pay TOU prices, the rest of RPP customers pay tiered prices. There are approximately 5 million residential consumers, farms and some small businesses billed TOU electricity prices under the RPP.

This pricing change would not apply to RPP customers who pay tiered rates It would also not apply to consumers who have opted out of RPP to sign a contract with an electricity retailer.

Wasaga Distribution Inc. Suspends Residential Disconnections during the COVID-19 Pandemic

March 19, 2020

Wasaga Distribution Inc. (WDI) will provide relief for customers that are struggling to make payments in these trying times. We recognize the challenges that many of our customers may face as we enter these uncertain times with the COVID-19 virus.
WDI recognizes that many of our customers will be working from home or may even have their wages negatively effected. We want to ensure that we do our part in the community by providing relief to those residential customers that will be hardest hit.
With this announcement, the winter disconnection moratorium for residential customers will be continued into the coming months. Effective March 17th, Wasaga Distribution will extend this relief for its residential customers for a minimum of 3 months and will continue to re-evaluate the situation on a regular basis.
WDI wants to provide our customers with a reassurance that they will have power so that they can take care of their families during this pandemic.

Wasaga Distribution to Temporarily Close Front Office

March 18, 2020

In a hope to help slow the spread of the COVID-19 virus Wasaga Distribution Inc. (WDI) is temporarily restricting access to its facilities. In an abundance of caution, to protect its workers and the public, the front office will be closed effective March 18, 2020 until further notice.
As an important service provider in the community, WDI wants to assure its customers and the general public that it is prepared to deliver safe and reliable electricity services throughout the COVID-19 (coronavirus) pandemic.
Wasaga Distribution’s priority is the protection and well being of its employees. While it recognizes that the closure of the office to the public will be an inconvenience, it is not shutting down its operations and administrative centres. The customer service department will continue to be available to work with our customers to serve their needs. WDI customers, contractors, and suppliers can reach the office by phone at 705-429-2517 or email at hydro@wasagadist.ca.
As well WDI’s web site offers customers a number of online forms that can be completed and then emailed to the office for service. WDI’s web site is https://wasagadist.ca. We know that many customers visit us to pay their monthly bill. During this disruption, they can still make payments on line, by calling us and making a payment via credit card, dropping off payments in our drop box located at the office, payments through their banks, and they can see the balance of their accounts by using the Customer Connect applications accessible through our website.
We will continue to monitor the situation and follow best utility practices to keep everyone safe. We will continue to provide updates on our Web site of any changes to the situation as we become aware of them. We appreciate you understanding in these difficult and uncertain circumstances.
Ways to contact WDI without coming into the office:
Phone: 705-429-2517
Fax: 705-429-2590
Email: hydro@wasagadist.ca
Web: https://wasagadist.ca
We apologize for any inconvenience that this may cause, and we wish all our customers good health through these trying times.

WASAGA DISTRIBUTION REFRESHING STRATEGIC PLAN

February 5, 2020

Across Ontario, local distribution companies are looking for ways to improve services for their customers. While some communities have chosen to consolidate their services, in 2017 Wasaga Beach Town Council voted unanimously to retain and grow the organization.

As we look towards the future, Geosands Inc. (“Geosands”), the holding company for Wasaga Distribution and Wasaga Resource Services, has chosen to undertake a strategic planning process that will guide the organization for the next three to five years. This process will be highly collaborative, and will provide ample opportunity for our Staff, Board Members, Town Council, and the Wasaga Beach community to provide input into the strategic direction of the organization.

At the end of this process, Geosands will have a strategy that reflects the needs of our community now and in the future. It will guide resource allocation and capital development and identify new opportunities for the organization to grow and bring additional value to the community.

“Ontario’s energy sector is in a period of transition,” says Keith McAllister, CEO of Wasaga Distribution Inc. and President of Geosands Inc. “However, this is also a period of exciting change, where technological advancements and changing customer needs have opened up an opportunity for our organization to innovate and to consider new ways in which we can build on past successes.”

Over the next six months, Geosands will be working with our consultant, StrategyCorp, to develop a refreshed strategic plan that is financially viable, reflects the needs and expectations of our community, and identifies opportunities and initiatives for Geosands to more effectively deliver services for our customers.

We encourage everyone to share their ideas on how we can position Geosands for long-term success. Further details will be made available for how you can participate shortly.

For more information, please contact Wasaga Distribution Inc. at 705-429-2517.

  CustomerConnect