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2021 Bi-Annual Customer Satisfaction Survey

January 16, 2021

Wasaga Distribution Inc. is conducting a Customer Satisfaction Survey by phone from January-March 2021. You may receive a call from a company called ADVANIS on behalf of Wasaga Distribution Inc.. This survey is important to us and we encourage you to participate and share your thoughts. If you have any questions, please contact customer care at 705-429-2517.

COVID-19 Update – Change in electricity prices for households and small business

December 24, 2020

The Ontario Energy Board (OEB) has reset Regulated Price Plan (RPP) prices for the period from January 1 to January 28, 2021. During this period, all RPP consumers, whether they are on time-of-use (TOU) or tiered pricing, will pay a fixed price of 8.5 ¢/kWh for all the electricity they consume, regardless of the time of day or the total volume consumed.

Ontario Energy Board sets new electricity prices for households and small businesses

December 17, 2020

The Ontario Energy Board (OEB) announced new electricity prices for households and small businesses, effective January 1, 2021, under the Regulated Price Plan (RPP). The OEB last set RPP prices for November 1, 2020.

The Typical residential customer bills to be held stable.  The Government is also decreasing the Ontario Electricity Rebate (OER) from 33.2% to 21.2% effective January 1, 2021. The Government’s intention is that, for residential and small business customers, the reduction in the electricity price will be offset by the change in the OER. The OER is a total pre-tax credit that appears at the bottom of electricity bills. As a result of lower RPP prices and the reduced OER, typical residential customer bills will be held stable. The typical residential RPP customer uses 700kWh of electricity per month.

Click here to view the OEB news release

Change in leadership for WRSI and WDI

October 29, 2020

Today Wasaga Resource Services Inc. (WRSI) and Wasaga Distribution Inc. (WDI) announced the resignation of chief executive officer Keith McAllister, effective Oct. 30, 2020.

McAllister has resigned from his position for personal reasons.

“We thank Mr. McAllister for his service and wish him well in his future endeavours,” said Ron Anderson, WRSI board chair.

The WRSI board of directors has appointed Dave Stavinga, director of energy services for WRSI, as interim chief executive officer for WRSI and WDI.

“The board welcomes Mr. Stavinga to this new role. We have great confidence in Dave’s ability and we look forward to working with him,” Anderson said.

Growing Together – Wasaga Distribution 2021 – 2026 Strategic Plan

October 14, 2020

On behalf of Geosands Inc., we are pleased to present our new strategic plan. Growing Together sets out a path for the growth and prosperity of Geosands and its subsidiaries. To ensure we are Growing Together, we consulted with more than 800 people across the spectrum of our stakeholders and our community. We consulted Members of Council, our experienced Boards of Directors, and our dedicated frontline staff. We listened to residents, business owners, and our valued customers. We heard from hundreds of residents who have lived in Wasaga Beach for over 20 years, and many seasonal residents shared unique insights and ideas from their experiences living across Canada. We are proud to be locally owned and operated in the Town of Wasaga Beach, and over the next three to five years, we will be Growing Together.

Click Here to view Geosands 2021 – 2026 Strategic Plan

Ontario Energy Board Sets new electricity prices for households and small businesses

October 14, 2020

Today, the Ontario Energy Board (OEB) announced new electricity prices for households and small businesses, effective November 1, under the Regulated Price Plan (RPP). The winter Time-of-Use (TOU) hours and the winter Tier threshold for residential customers, which were maintained for the summer 2020 period, will remain in effect on November 1.

The total bill for a typical residential customer who uses 700 kWh per month will increase by about $2.24 or 1.97%, after accounting for the bill relief provided by the Ontario Electricity Rebate (OER), a total (pre-tax) bill credit that appears at the bottom of electricity bills. The Ontario government has increased that rebate from 31.8% to 33.2% effective November 1, 2020.

Click here to view the OEB news release

Time-of-Use Customer Choice Comes to Electricity Rates on November 1

October 9, 2020

Wasaga Distribution is pleased to announce the launch of Time-of-Use (TOU) Customer Choice.

Starting on October 13th, residential and small business customers currently on Time-of-Use pricing will have the opportunity to remain with this pricing, or switch to Tiered pricing.

We are pleased to be able to make this choice available to our customers.  Every customer uses electricity differently and these price structures allow customers to choose the pricing that best suits their lifestyle and electricity usage.

For Time-of-Use pricing, the price customers pay for electricity depends on when they use it. Under Tiered pricing, customers can use a certain amount of electricity each month at a lower price, and once that limit is exceeded, a higher price applies.

Information on the two price structures and tools that can help decide which structure best suits the customer’s electricity usage pattern are available through the Ontario Energy Board’s website oeb.ca/choice. A bill calculator comparison tool will also be available to our customers through our website.

The bill calculator allows customers to use their actual usage data to determine which pricing structure will best suit their needs. This choice will empower our customers to choose how they use and pay for their electricity.

Those customers who wish to switch from TOU to Tiered prices can complete a Regulated Price Plan Election form on our website starting October 13, 2020 or contact us for more information.

Regardless of which price plan customers choose, they are still eligible for government programs like the Ontario Electricity Rebate and the Ontario Electricity Support Program.

COVID-19 Emergency Assistance Program – Small Business

August 31, 2020

COVID-19 Energy Assistance Program for Small Business and Registered Charity Customers

The Government of Ontario is providing $8 million to support small business and registered charity customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) is being delivered directly by electricity and natural gas distributors and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).

CEAP-SB provides a one time, on-bill credit for eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments.

CEAP-SB funding is limited. Applications will be processed in the order in which they are received. Submitting an application for CEAP-SB does not guarantee funding.

Eligibility Requirements for Wasaga Distribution Customers:

Small businesses and registered charities may be eligible for CEAP-SB if they meet all of the following criteria:

1. The customer has an active account

2. The customer’s account falls within the General Service less than 50 kW rate class.

3. The customer has a registered business number or charitable registration number for the small business or registered charity operating out of the premises.

4.  The customer’s account was in good standing on March 17, 2020.

5. The customer failed to make complete payment for the electricity on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP-SB.

6. The customer’s small business or registered charity premises was required to close* to the public for regular operations for at least 15 days as a result of a government order or inability to comply with public health recommendations.

* “Close” means that the small business or registered charity was unable to maintain regular operations as a result of government order or health recommendations that required them to either fully close operations, limit access to their premises or limit the services provided or available to the public.

CEAP-SB Benefit Amounts

CEAP-SB provides a one time, on-bill credit to eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments.

Eligible small business and registered charity customers may qualify for up to $850 in support towards their electricity bill if they primarily use electricity for heating, or up to $425 otherwise.

They may also qualify for up to $425 in support towards their natural gas bill.

A small business or registered charity can receive only one CEAP-SB credit towards their electricity bill and one CEAP-SB credit towards their natural gas bill, even if they have multiple locations throughout the Province.

How to apply

Beginning August 31, 2020, apply for CEAP-SB through Wasaga Distribution.

The CEAP-SB application form is available by clicking here.  We can send directly to any small business or registered charity customer that requests it. Customers can apply for CEAP-SB by email (hydro@wasagadist.ca) or mail.

We will process complete applications within 10 business days of receipt.

CEAP-SB funding is limited.  Submitting an application for CEAP-SB does not guarantee funding.

For more information about CEAP-SB, contact us.

Geosands 2019 AGM Presentation

August 25, 2020

The 2019 Annual General Meeting of Geosands and its Affiliates was held on August 25, 2020 at the Town of Wasaga Beach Town Hall.  The presentation was made by the Chair of Geosands, Trent Gow, the President of Geosands, Keith McAllister, and the Corporate Auditor Jay Anstey from Baker Tilly.  These presentations are typically presented in May but with the restrictions due to Covid-19, the presentation had been delayed.

Click here for a copy of the slide deck that was presented to Town Council.

Wasaga Distribution – Cyber Security Breach

August 21, 2020

On Monday August 17th, Wasaga Distribution Inc. experienced a Cyber security breach on some of its computer systems. As a result of this Cyber security breach, access to some of our systems were
restricted.

Immediately upon discovery, a forensic evaluation and recovery plan was implemented. While it will take a bit of time for all computer-based systems to be restored from the back up systems, the normal
operation of the electrical system was not affected.

We wish to inform all our customers that the computer systems that contains their personal data was not affected by this security breach and continues to remain intact. Access to your account information via our customer connect portal was not effected and throughout this period that system continued to be available to our customers.

We apologize for any delays our customers may have experienced over the last couple of days when they called into our office for inquiries. We are taking all necessary steps to help prevent similar
occurrences in the future.

For more information, please contact Wasaga Distribution Inc. at 705-429-2517.

  CustomerConnect