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Growing Together – Wasaga Distribution 2021 – 2026 Strategic Plan

October 14, 2020

On behalf of Geosands Inc., we are pleased to present our new strategic plan. Growing Together sets out a path for the growth and prosperity of Geosands and its subsidiaries. To ensure we are Growing Together, we consulted with more than 800 people across the spectrum of our stakeholders and our community. We consulted Members of Council, our experienced Boards of Directors, and our dedicated frontline staff. We listened to residents, business owners, and our valued customers. We heard from hundreds of residents who have lived in Wasaga Beach for over 20 years, and many seasonal residents shared unique insights and ideas from their experiences living across Canada. We are proud to be locally owned and operated in the Town of Wasaga Beach, and over the next three to five years, we will be Growing Together.

Click Here to view Geosands 2021 – 2026 Strategic Plan

Ontario Energy Board Sets new electricity prices for households and small businesses

October 14, 2020

Today, the Ontario Energy Board (OEB) announced new electricity prices for households and small businesses, effective November 1, under the Regulated Price Plan (RPP). The winter Time-of-Use (TOU) hours and the winter Tier threshold for residential customers, which were maintained for the summer 2020 period, will remain in effect on November 1.

The total bill for a typical residential customer who uses 700 kWh per month will increase by about $2.24 or 1.97%, after accounting for the bill relief provided by the Ontario Electricity Rebate (OER), a total (pre-tax) bill credit that appears at the bottom of electricity bills. The Ontario government has increased that rebate from 31.8% to 33.2% effective November 1, 2020.

Click here to view the OEB news release

Time-of-Use Customer Choice Comes to Electricity Rates on November 1

October 9, 2020

Wasaga Distribution is pleased to announce the launch of Time-of-Use (TOU) Customer Choice.

Starting on October 13th, residential and small business customers currently on Time-of-Use pricing will have the opportunity to remain with this pricing, or switch to Tiered pricing.

We are pleased to be able to make this choice available to our customers.  Every customer uses electricity differently and these price structures allow customers to choose the pricing that best suits their lifestyle and electricity usage.

For Time-of-Use pricing, the price customers pay for electricity depends on when they use it. Under Tiered pricing, customers can use a certain amount of electricity each month at a lower price, and once that limit is exceeded, a higher price applies.

Information on the two price structures and tools that can help decide which structure best suits the customer’s electricity usage pattern are available through the Ontario Energy Board’s website A bill calculator comparison tool will also be available to our customers through our website.

The bill calculator allows customers to use their actual usage data to determine which pricing structure will best suit their needs. This choice will empower our customers to choose how they use and pay for their electricity.

Those customers who wish to switch from TOU to Tiered prices can complete a Regulated Price Plan Election form on our website starting October 13, 2020 or contact us for more information.

Regardless of which price plan customers choose, they are still eligible for government programs like the Ontario Electricity Rebate and the Ontario Electricity Support Program.


COVID-19 Emergency Assistance Program – Small Business

August 31, 2020

COVID-19 Energy Assistance Program for Small Business and Registered Charity Customers

The Government of Ontario is providing $8 million to support small business and registered charity customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) is being delivered directly by electricity and natural gas distributors and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).

CEAP-SB provides a one time, on-bill credit for eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments.

CEAP-SB funding is limited. Applications will be processed in the order in which they are received. Submitting an application for CEAP-SB does not guarantee funding.

Eligibility Requirements for Wasaga Distribution Customers:

Small businesses and registered charities may be eligible for CEAP-SB if they meet all of the following criteria:

1. The customer has an active account

2. The customer’s account falls within the General Service less than 50 kW rate class.

3. The customer has a registered business number or charitable registration number for the small business or registered charity operating out of the premises.

4.  The customer’s account was in good standing on March 17, 2020.

5. The customer failed to make complete payment for the electricity on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP-SB.

6. The customer’s small business or registered charity premises was required to close* to the public for regular operations for at least 15 days as a result of a government order or inability to comply with public health recommendations.

* “Close” means that the small business or registered charity was unable to maintain regular operations as a result of government order or health recommendations that required them to either fully close operations, limit access to their premises or limit the services provided or available to the public.

CEAP-SB Benefit Amounts

CEAP-SB provides a one time, on-bill credit to eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments.

Eligible small business and registered charity customers may qualify for up to $850 in support towards their electricity bill if they primarily use electricity for heating, or up to $425 otherwise.

They may also qualify for up to $425 in support towards their natural gas bill.

A small business or registered charity can receive only one CEAP-SB credit towards their electricity bill and one CEAP-SB credit towards their natural gas bill, even if they have multiple locations throughout the Province.

How to apply

Beginning August 31, 2020, apply for CEAP-SB through Wasaga Distribution.

The CEAP-SB application form is available by clicking here.  We can send directly to any small business or registered charity customer that requests it. Customers can apply for CEAP-SB by email ( or mail.

We will process complete applications within 10 business days of receipt.

CEAP-SB funding is limited.  Submitting an application for CEAP-SB does not guarantee funding.

For more information about CEAP-SB, contact us.

Geosands 2019 AGM Presentation

August 25, 2020

The 2019 Annual General Meeting of Geosands and its Affiliates was held on August 25, 2020 at the Town of Wasaga Beach Town Hall.  The presentation was made by the Chair of Geosands, Trent Gow, the President of Geosands, Keith McAllister, and the Corporate Auditor Jay Anstey from Baker Tilly.  These presentations are typically presented in May but with the restrictions due to Covid-19, the presentation had been delayed.

Click here for a copy of the slide deck that was presented to Town Council.

Wasaga Distribution – Cyber Security Breach

August 21, 2020

On Monday August 17th, Wasaga Distribution Inc. experienced a Cyber security breach on some of its computer systems. As a result of this Cyber security breach, access to some of our systems were

Immediately upon discovery, a forensic evaluation and recovery plan was implemented. While it will take a bit of time for all computer-based systems to be restored from the back up systems, the normal
operation of the electrical system was not affected.

We wish to inform all our customers that the computer systems that contains their personal data was not affected by this security breach and continues to remain intact. Access to your account information via our customer connect portal was not effected and throughout this period that system continued to be available to our customers.

We apologize for any delays our customers may have experienced over the last couple of days when they called into our office for inquiries. We are taking all necessary steps to help prevent similar
occurrences in the future.

For more information, please contact Wasaga Distribution Inc. at 705-429-2517.

COVID-19 Emergency Assistance Program

July 10, 2020

The Ontario Government has introduced the COVID-19 Emergency Assistance Program (“CEAP”) to provide a one-time, on bill credit to electricity and natural gas consumers who have experienced hardship because of the COVID-19 pandemic.

Applications for CEAP will start being accepted on July 13, 2020. Click Here to Download Application 

Eligibility for CEAP:

Residential Electricity Customers are eligible for CEAP of they meet the following criteria:

1.    Consumer must have an account with WDI. Only the account holder(s) can submit an application for the CEAP.

2.    Customer had no overdue amount on their electricity bill in respect of electricity charges on March 17, 2020, the date the Provincial Emergency was declared, and the account was not enrolled in the OEB prescribed Arrears Payment Agreement (AMP) or other payment plans for amounts owing for electricity charges prior to March 17th.

3.    As of the date the customer is applying, there are overdue amounts owing from at least two electricity bills since March 17, 2020.

4.    The customer has not received Ontario Electricity Support Program (OESP) or Low-Income Energy Assistance Program (LEAP) grants in 2020.

5.    The customer or the customer’s spouse/common-law partner (who must share the same address with the customer):

·         Is unemployed at the time of the CEAP application, and;

·         Qualified for the Canada Emergency Response Benefit (CERB) or;

·         Received Employment Insurance (EI) after March 17, 2020.

CEAP Credit per Customer

Each eligible electricity customer would qualify for:

a)    CEAP credit equal to the amount necessary to settle 50% of the total overdue balance of electricity charges or $115, whichever is less, OR

b)    CEAP credit equal to the amount necessary to settle the total overdue balance of the electricity charges or $230, whichever is less if the customer’s home is mainly electrically heated or someone in the customer’s home relies on one of the following at-home medical devices: Kidney Dialysis Machine, Mechanical Ventilators, Oxygen Concentrator.

Ontario Provides Consumers with Greater Stability and Predictability with Their Electricity Bills

June 1, 2020

The Ontario government is introducing a fixed electricity price, known as the COVID-19 Recovery Rate. Customers who pay time-of-use electricity rates will be billed at a the rate of 12.8 cents per kWh, 24 hours a day, seven days a week. The fixed electricity price will be in place from June 1 – October 31, 2020.

Click here for Government of Ontario News Release 

Wasaga Distribution Inc. Supports Provincial Extension of Electricity Rate Relief

May 6, 2020

The Ontario government is extending emergency electricity rate relief to families, farms, and small businesses until May 31, 2020 during the COVID-19 outbreak. Customers who pay time-of-use electricity rates will continue to be billed at the lowest price, known as the off-peak price, 24 hours a day, seven days a week. This electricity rate relief, initially provided for a 45-day period starting on March 24, 2020, has been extended by an emergency order under the Emergency Management and Civil Protection Act. The rate relief is intended to be in place for an additional 24 days.

Click here for Government of Ontario News Release 

Wasaga Distribution Defers Approved May 1st Rate Increases

April 30, 2020

As part of normal operations, Wasaga Distribution Inc. applies yearly to the Ontario Energy Board (OEB) for rate adjustments to cover inflation in its’ delivery costs plus the recovery of any variance accounts related to transmission and connection costs from its’ suppliers.

WDI understands the hardships that many customers face during the COVID-19 pandemic. In light of the current events, WDI has elected to defer the rate increases that have been approved by the OEB until November 1st of this year.

The decision to defer the increases on the delivery costs will save the average residential customer approximately $2.53 per bill or about 2.2% of their overall bill. For the average small commercial customer, the average bill savings is estimated at $6.47 or 2.24% of their bill.

These savings are in addition to the temporary changes by the Province to the cost of power for low volume customers where the mid-peak and on-peak cost of power were lowered to the off-peak prices until May 7, 2020

We wish all our customers good health through these times.

For more information, please contact Wasaga Distribution Inc. at 705-429-2517.