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October 28, 2019

The Ontario Energy Board (OEB) announced on October 22, 2019 new electricity prices for households and small businesses, effective November 1, under the Regulated Price Plan (RPP). The winter time-of-use (TOU) hours will also take effect November 1. The total bill for a typical residential customer who uses 700 kWh per month will increase by about $1.99 or 1.8%, which is in line with the rate of inflation.

Media Release:

October 22, 2019 – Rates Effective November 1,2019


October 18, 2019

Lower home energy use and electricity bills with FREE energy saving upgrades. Wasaga Distribution call campaign is underway. You may receive a call in regards to the Affordability Fund Program. Learn more & sign up now:


September 27, 2019


Life Saving Equipment in Your Home or Business (including smoke and carbon monoxide alarms) May Have Been Damaged

It has come to our attention that on September 27, 2019 more than the normal amount of electricity may have run through the powerlines. This has the potential to damage electrical systems and equipment inside buildings.

What is life saving equipment?
• Ground Fault Circuit Interrupters (GFCIs) are circuit breakers located in your electrical panel or power outlets on walls. They protect you from getting an electrical shock in wet places like kitchens, bathrooms, whirlpool tubs, or outside.
• Arc Fault Circuit Interrupters (AFCIs) are circuit breakers located in your electrical panel or power outlets on walls. They can sense problems in the wiring of your home. If they sense a problem, the breaker or outlet stops electricity from flowing to help avoid a fire.
• Smoke Alarms sense smoke and make a loud noise to warn you there may be a fire so you can get out of the building safely. Smoke alarms that are connected to your home’s electrical system may have been damaged; and
• Carbon Monoxide Alarms can sense this poisonous gas and make a loud noise to warn you so you can get out of the building safely. Carbon monoxide can kill you if you breathe in too much. Carbon monoxide alarms that are connected to your home’s electrical system may have been damaged.

What’s the risk?

If any life saving equipment items were damaged they may not work properly as designed to protect and warn you.

What should you do?

Ontario’s Electrical Safety Authority advises that you do the following as soon as possible:
• Follow the manufacturers’ instructions to test equipment. If you suspect damage to equipment and don’t have these instructions or you don’t feel comfortable testing them yourself, contact a Licensed Electrical Contractor. You can find a searchable list of all Licensed Electrical Contractors in Ontario at


September 27, 2019

Please be advised that crews are working to restore your power to you as quickly as possible.  We have restored power to over 3,200 customers.  However, we still need to restore power to 1,200 customers.  There is significant damage that needs to be replaced and all crew is working diligently to restore power to you.  We are sorry for the inconvenience.


September 10, 2019

Wasaga Distribution Inc. has a planned power interruption in the area of Sunward Estates and River Road East (East End), scheduled for October 1, 2019.  In case of rain this date will be delayed until October 2, 2019.  We apologize for any inconvenience this may cause.


May 15, 2019

Individuals are calling Wasaga Distribution customers about an outstanding balance on their account and providing a phone number for them to call to make a payment to avoid disconnection (to-date we have heard of 1-800-331-9877 and 1-800-763-7405).  When customers then call these numbers, it sounds like they have called Wasaga Distribution.  These numbers are not Wasaga Distribution  numbers.  This is a scam.

Customers are advised not to call these numbers and not to provide any personal or financial information.

Notice of Change to Conditions of Service

April 23, 2019

The Distribution System Code requires that every distributor produce its own “Conditions of Service” document.  The purpose of this document is to provide a means of communicating the types and levels of service available to the customers within the distributor’s service territory.

The current version of the Conditions of Service was published in 2017.  Since then, various changes to regulations and codes that govern Distributor activities have come into effect, which in turn require updates to the original document.

The revised document is available to view here.

The public is invited to make written comments on the revisions.  Comments will be accepted until July 31, 2019.

2019 Customer Survey

January 8, 2019

THURSDAY, JANUARY 10th, 2019 –  Redhead Media Solutions will start conducting a Customer Survey on behalf on W.D.I.

Target is 400 completed interviews.

Wasaga Distribution Inc. 2018 IRM Rate Application

October 11, 2018

WDI 2018 IRM Rate Application for new rates to be effective May1, 2019.

Rate Application-EB-2018-0073

Wasaga Distribution Inc. 2017 Scorecard & Performance Outcomes

September 18, 2018

In 2017, Wasaga Distribution Inc. (WDI) exceeded all performance targets. Aging infrastructure continues to be a challenge facing utilities today. WDI must replace aging infrastructure at a pace that meets the challenge. In addition, vegetation control, including tree trimming activities, also continue to be a primary focus for WDI due to the highly treed community, this reduces the vulnerability of the distribution system to external uncontrollable events, such as weather.

Scorecard – Wasaga Distribution Inc. 2017

  Customer Connect