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New Customers

We are happy to have you. If you have any questions on getting setup, please feel free to call our office at (705) 429-2517 anytime between 8:30am and 4:30pm, Monday to Friday.

For information on your bill, including getting started with e-billing please visit Billing.

Service Agreements

Wasaga Distribution Inc. requires all customers to sign a service agreement for every service. This agreement only takes a few minutes to complete and will provide you with information regarding our standard office procedures and ensures that all of your information is correct.

Note: once your service has commenced, your acceptance of the service agreement is implied.

Security Deposit

The deposit will be waived if you provide us with:

A completed Wasaga Distribution Hydro Application (refer to Applications & Forms).

Occupancy Charge / Change

All customers receive a one time charge of $30.00 on their first bill at each new location. This charge is for setting up your account and taking meter readings.

Wasaga Distribution Inc. requires a Fax or Email from either the Vendor’s or Purchaser’s lawyer indicating the closing date of the property purchased or sold. We also require the name and mailing address  of the new owners (if other than the service address in Wasaga Beach).

Good Payment History

A customer is deemed to have good payment history unless more than one of the following occurred:

  1. Disconnection notice
  2. NSF (non sufficient funds)
  3. Returned pre-authorized payment.
  4. Disconnect/collect trip has occurred

Refunding Deposits

After 1 year of good payment history, the security deposit will be refunded or applied to your account.

Wasaga Distribution Inc. has the right to request another security deposit if an account is no longer in ‘Good Payment History’ after a prior deposit has been refunded.

We will review the status of the deposits annually to determine whether the entire amount of the deposit is to be returned or if the amount should be recalculated. You may demand in writing, no earlier than 12 months after the payment of a security deposit, that we review the amount of the deposit.

  Customer Connect