It is important that you understand your bill.
Please visit Electricity Rates to learn more about the charges on your bill.
A detailed bill, hydro consumption and further information related to your usage can all be viewed electronically through a platform called CustomerConnect.
Please visit CustomerConnect for more information.
Bill Due Dates
- Residential and Small Commercial accounts’ have their bill due on either the 2nd or 3rd Tuesday of every month.
- Interval and Large Commercial accounts’ will have their bill due on the 3rd Tuesday of every month.
Bills paid after this date will be subject to interest charges.
How to Pay Your Bill
Wasaga Distribution offers various methods to make payment of your monthly invoice as simple and convenient as possible.
Your bill may be paid at our office located at 950 River Road West, Wasaga Beach without charge Monday to Friday, 8:30 a.m. – 4:30 p.m. We accept cash, money orders and cheque payments. For your convenience an after hour depository is located at the front door of our office.
At most chartered Banks and Trust Companies:
Most chartered Banks and Trust Companies within Wasaga Beach and the surrounding area will accept payments, but most often a service charge may apply.
If your invoice is overdue, you cannot use this method of payment.
- Bank of Montreal
- Canadian Imperial Bank of Commerce (CIBC)
- Laurentian Bank
- Royal Bank Financial Group
- TD Canada Trust
- Toronto Dominion Bank
- President’s Choice Financial
We accept payments made by telephone through your financial institution. Please check with your financial institution to find out if they offer this service. They will require your Wasaga Distribution account number (found on your invoice) to set up your account. Please ensure your account number is accurate for the correct posting of your payments to your account. If you move or have an account number change, please be sure to contact your financial institution and provide them with your new Wasaga Distribution account number.
The Pre-Authorized Payment Plan offers a convenient way to pay your bills from Wasaga Distribution. Simply fill out the authorization form at our office and provide us with a void cheque, and we can automatically deduct the payment directly from your bank account each month. Your invoice will be sent to you as usual approximately two weeks before the due date. The net amount will be deducted from your bank account on the due date indicated on your invoice. The program is available anytime throughout the year. Simply fill out the authorization form at our office and we will start you on the program. With this method of payment you have no more postage costs or late charges. This is especially useful if you forget or are away. Your participation in the plan may be terminated at any time, however we require five days notice.
The Equal Payment Plan offers a convenient to pay your monthly bill from Wasaga Distribution on a budget basis. This option is a fixed monthly amount based on the previous 12 months of consumption at your residence. This amount is divided into 11 equal portions and any anticipated rate increases are factored in. This fixed amount is deducted from your bank account on the due date each month for 11 months. The 12th month is the reconciliation month in which your actual account balance is then debited from your bank account or left as a credit on your hydro account. Your monthly invoice is still sent to you showing the balance of your account. The program ends in the 12th month, then all the accounts are reviewed, and adjusted if necessary. This program is available every spring. Simply fill out the authorization form at our office (or we can mail it to you) and we will start you on the program when applicable. Your participation in the plan may be terminated at any time, however we require five days notice. All customers choosing the Equal Payments Plan must register for Pre-Authorized Payment.
Should you have any questions about billing or require further information, please Contact Us and we will be happy to assist you.