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Explanation Of Electricity Terms On Your Bill

Electricity

This is the cost of the electricity supplied to you during this billing period and is the part of the bill that is subject to competition. The electricity consumed is multiplied by the adjustment factor*. Wasaga Distribution Inc. collects this money and pays this amount directly to our suppliers.

*When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment, such as wires and transformers, consumes power before it gets to your home or business. The adjustment factor accounts for these losses.

Regulatory Charges

Regulatory charges are the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid.

Delivery

These are the costs of delivering electricity from generating stations across the province to Wasaga Distribution Inc., then to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles, and operate provincial and local electricity systems. A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity you use.

Debt Retirement Charge

The debt retirement charge pays down the debt of the former Ontario Hydro.

Provincial Benefit

The price of generation in Ontario is set by a competetive market. Certain generators receive payments through regulation or contract that differ from the market price. Your portion of the net adjustment arising from these different payments is included on your bill. This amount may be a credit or a charge to you, depending on the current provincial benefit rate.

For a detailed explanation of electricity terms, please visit the Ontario Energy Board.

Collection Policy

A hand delivered collection letter will be delivered to the service address 13 days after the interest after date, if the balance remains past due or arrangements have not been made.

  • A $30.00 collection charge will be applied to your account for delivery
  • Once a collection letter is delivered, your payment options are reduced to cash or telephone/internet payments only
  • Collection letters are not payable at financial institutions
  • Possible disconnection of services may occur if the collection letter is ignored or arrangements are not made

Please Be Advised

Wasaga Distribution Inc. bills their customers on a monthly basis and bills are due upon receipt.

If a Balance Forward is shown on your current bill, full payment of this balance forward is due immediately.

Pre-Authorized Payment is available for your convenience. Your payments will never be late or forgotten. Call the office for details. 705-429-2517

Payment Options

Wasaga Beach Hydro offers various methods to make payment of your monthly invoice as simple and convenient as possible.

How to Pay Your Bill

Your bill may be paid at our office located at 950 River Road West, Wasaga Beach without charge Monday to Friday, 8:30 a.m. – 4:30 p.m. (For your convenience an after hour depository is located at the front door of our office). We accept cash, money orders and cheque payments.

At most chartered Banks and Trust Companies:
Most chartered Banks and Trust Companies within Wasaga Beach and the surrounding area will accept payments, but most often a service charge may apply. If your invoice is overdue, you cannot use this method of payment.

  • Bank of Montreal
  • Canadian Imperial Bank of Commerce (CIBC)
  • Laurentian Bank
  • Scotiabank
  • Royal Bank Financial Group
  • TD Canada Trust
  • Toronto Dominion Bank
  • President’s Choice Financial

We accept payments made by telephone through your financial institution. Please check with your financial institution to find out if they offer this service. They will require your Wasaga Beach Hydro account number on your invoice, to set up your account. Please ensure your Wasaga Beach Hydro account number is accurate for the correct posting of your payments to your account. If you move or have an account number change, please be sure to contact your financial institution and give them your new Wasaga Beach Hydro account number.

The Pre-Authorized Payment Plan offers a convenient way to pay your monthly billing. Simply fill out the authorization form at our office and supply us with a void cheque, and we can automatically deduct the payment directly from your bank account each month. Your invoice will be sent to you as usual approximately two weeks before the due date. On the due date the net amount will be deducted from your bank account on the date indicated on your invoice. The program is available anytime throughout the year. Simply fill out the authorization form at our office and we will start you on the program. With this method of payment you have no more postage costs, no late charges and your bill is paid if you are away or forget. Your participation in the plan may be terminated at any time, however we require five days notice.

The Equal Payment Plan offers a convenient monthly budget way to pay your monthly billing. This option is a fixed monthly amount based on the previous 12 months consumption at your residence. This amount is divided into 11 equal portions and any anticipated rate increases are then factored in. This fixed amount is deducted from your bank account on the due date for 11 months. The 12th month is the reconciliation month in which your actual Hydro account balance is then debited from your bank account or left as a credit on your hydro account. Your monthly invoice is still sent to you showing the balance of your account. The program ends in the 12th month, then all the accounts are reviewed, and if necessary adjusted. The program is available every spring. Simply fill out the authorization form at our office (or we can mail it to you) and we will start you on the program when applicable. Your participation in the plan may be terminated at any time, however we require five days notice. All customers choosing the Equal Payments Plan must register for Pre-Authorized Payment.

Should you have any questions or if you would like further information, please contact our billing department at 705-429-2517 and we will be happy to assist you.

If you have any questions about our new rates, our bill, or deregulation in general, please call us at 705-429-2517. Our billing lines are open from 8:30 a.m. to 4:30 p.m. Monday to Friday.

  Customer Connect