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Service Agreements

Wasaga Beach Hydro requires all customers to sign a service agreement for every service. This agreement only takes a few minutes to complete and will provide you with information regarding our standard office procedures and it ensures all your information is correct with us. Note that once your service commenced, you implied acceptance of the service agreement.

Security Deposit
The deposit will be waived if you provide us with:

A completed Wasaga Distribution Hydro Application found under the Applications & Forms section of the website or click here

Occupancy Charge / Change
All customers receive a one time charge on their first bill of $30.00 at each new location. This charge is to set up the account and take the meter readings.

Wasaga Distribution Inc. requires a Fax or Email from either the Vendor's or Purchaser's lawyer indicating the closing date of the property purchased or of new owner's and mailing address of new owner's if other than the service address in Wasaga Beach.

Good Payment History:
A customer is deemed to have a good payment history unless more than one of the following occurred:

1. Disconnection notice
2. NSF (non sufficient funds)
3. Returned pre-authorized payment.
4. Disconnect/collect trip has occurred

Refunding Deposits:
After 1 year of a good payment history, the deposit will be refunded or applied to your account.

If a deposit has been refunded due to good payment history, however at a later date, the account no longer qualifies for a ‘Good Payment History’, Wasaga Beach Hydro has the right to request another deposit.

We will review the status of the deposits yearly to determine whether the entire amount of the deposit is to be returned or whether the amount should be recalculated to be increased or decreased. You may demand in writing, no earlier than 12 months after payment of a deposit that we review the amount of the deposit to determine whether the entire amount of the deposit is to be returned or whether the amount should be recalculated.

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